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Sales Support

Here you can find answers to the most common sales related questions we have received. Click on any of the topics below to learn more.

Terms And Conditions (Europe)

Terms & Conditions for Quotations, Sales and Deliveries carried out by the European Sales Office.

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Terms and Conditions (USA)

Terms & Conditions for Quotations, Sales and Deliveries carried out by the USA Sales Office.

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Terms and Conditions (Asia-Pacific)

Terms & Conditions for Quotations, Sales and Deliveries carried out by the Asia Sales Office.

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Can I get samples of Harwin products? How do I use the Sample Basket?

Harwin are happy to provide evaluation samples on request. You can order these from the Harwin website.

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Does Harwin have product or batch traceability?

Harwin holds ISO 9001:2015 approval and, as part of this Quality standard, we are required to have full batch traceability…

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Export Control, ITAR and ECCN

All standard products (i.e. those listed on the website or in the catalog) are not export controlled products, and are…

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Code of Business Conduct Policy

Harwin will conduct its business to the highest standards of honesty and integrity and we expect our clients and suppliers…

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How are obsolete products handled?

Whenever possible, we will announce products that are being made obsolete with a 3-month Last-Time-Buy (LTB) window - effectively 3 month's…

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What do I do if an item is faulty?

If you believe there is a problem with a Harwin product, please consider the following steps.

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How are product changes handled? Does Harwin do PCNs?

Product Change Notifications (PCNs) are only released if the change is likely to cause a significant change to fit, form…

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Where can I order Harwin product? Can I order direct from you?

Harwin’s vast Authorized Distributor network enables us to reach customers across the globe, and allows smaller accounts to be serviced…

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