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Sales Support

Here you can find answers to the most common sales related questions we have received. Click on any of the topics below to learn more.

Terms And Conditions (Europe)

Terms & Conditions for Quotations, Sales and Deliveries carried out by the European Sales Office.

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Terms and Conditions (Asia-Pacific)

Terms & Conditions for Quotations, Sales and Deliveries carried out by the Asia Sales Office.

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Terms and Conditions (USA)

Terms & Conditions for Quotations, Sales and Deliveries carried out by the USA Sales Office.

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Can I get samples of Harwin products? How do I use the Sample Basket?

Harwin are happy to provide evaluation samples on request. You can order these from the Harwin website.

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Code of Business Conduct Policy

Harwin will conduct its business to the highest standards of honesty and integrity and we expect our clients and suppliers…

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How are obsolete products handled?

Harwin products are normally made obsolete with a Last-Time-Buy (LTB) window (subject to conditions).

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What do I do if an item is faulty?

If you believe there is a problem with a Harwin product, please consider the following steps.

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How are product changes handled? Does Harwin do PCNs?

Product Change Notifications (PCNs) are only released if the change is likely to cause a significant impact to fit, form…

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Where can I order Harwin product? Can I order direct from you?

Harwin’s vast Authorized Distributor network enables us to reach customers across the globe, and allows smaller accounts to be serviced…

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