Account Support

Here you can find answers to any questions you may have about using our website and a MyHarwin account. Click on any of the topics below to learn more.

Guidelines for Q&A on Product pages

Harwin welcomes your product questions, but please consider these guidelines before submitting your request.

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There are a number of different file types available for download on the Harwin website.

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What browser should I use for Harwin.com?

This site is optimised for modern browsers that support standards-compliant HTML and CSS.

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How do I contact Harwin?

Harwin has offices in three major continents and complete global coverage.

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Can I get samples of Harwin products? How do I use the Sample Basket?

Harwin are happy to provide evaluation samples on request. You can order these from the Harwin website.

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Cookie Policy

We take the privacy of visitors to this website very seriously. The purpose of this cookie policy is to inform…

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How do I obtain 3D CAD models?

All Harwin documentation on this website is free to download without registration.

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How do I sign into my account? I forgot my password?

Every page of the Harwin website has an Account icon in the top right corner, just click on this to…

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I have an account, but can’t download a CAD Model?

A Harwin account is not necessary to download the Harwin model. You may need to register for Samacsys models.

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Cookie	Duration	Description
_dc_gtm_UA-[id]	24 hours	Used by Google Tag Manager to control the loading of a Google Analytics script tag.
_ga	2 years	Used to differentiate users.
_gat_[id]	2 years	Used to control request rate.
_gid	24 hours	Used to differentiate users.
browser_details	Session	We will log your browser name and screen size to help us debug any issues.
cableBasket	Session	Contains list of cable configuration choices added to the cable generator basket.
cli_user_preference	1 year	The cookie is used to store the user consent for the cookies.
cookielawinfo-checkbox-essential	11 months	The cookies is used to store the user consent for the cookies in the category "Essential".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-performance	11 months	The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	The cookie is used to store the user consent for the cookies.
currentCableBasket	Session	Contains the basket number that you're currently editing in the cable generator basket.
JSESSIONID	Session	Used to store a unique identifier for your session. This cookie is deleted when you close your browser.
PHPSESSID	Session	Used to store a unique identifier for your session. This cookie is deleted when you close your browser.
sampleBasket	Session	Contains list of products and comments added to the sample basket.
viewed_cookie_policy	11 months	The cookie is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
wordpress_logged_in_[id]	14 days	Used to store a unique identifier for tracking WordPress login status.
wordpress_sec_[id]	14 days	Used to store a unique identifier for tracking WordPress login status.
wordpress_test_cookie	Session	Test cookie to check if cookies are enabled.
wp_wordpress_session_[id]	2 days	Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
wp-settings-[id]	1 year	The cookie is used to customize the view of your admin interface and the front-end of the website. The value represented by [UID] is the individual user ID of the user as given to them in the users' database table.
wp-settings-time-[id]	1 year	The cookie is used to customize the view of your admin interface and the front-end of the website. The value represented by [UID] is the individual user ID of the user as given to them in the users' database table.

Cookie	Duration	Description
bcookie	2 years	This cookie is set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
lang	Session	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	1 day	This cookie is set by LinkedIn and used for routing.

Cookie	Duration	Description
__cfduid	1 month	Used to store a unique identifier for your session and apply security settings and improve site performance per user.
_fbp	3 months	This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
_hjFirstSeen	30 minutes	This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
_hjid	1 year	This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjIncludedInSample	Session	This session cookie is set to let Hotjar know whether a visitor is included in a random sample which is used for site performance analysis.
_hjTLDTest	Session	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.
ac_enable_tracking	1 month	This cookie is set by ActiveCampaign. This cookie is used to keep track of the site usage.
AnalyticsSyncHistory	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
bscookie	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
fr	3 months	The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
lfuuid	9 years	Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.
prism_252406389	1 month	This cookie is set by ActiveCampaign. This cookie is used to keep track of the site usage.
prism_649272005	1 month	This cookie is set by ActiveCampaign. This cookie is used to keep track of the site usage.
UserMatchHistory	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

Account Support

Guidelines for Q&A on Product pages

This file does not open!

What browser should I use for Harwin.com?

How do I contact Harwin?

Can I get samples of Harwin products? How do I use the Sample Basket?

Cookie Policy

How do I obtain 3D CAD models?

How do I sign into my account? I forgot my password?

I have an account, but can’t download a CAD Model?

Uh oh, it looks like you are using an outdated browser version.