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How are obsolete products handled?

Whenever possible, we will announce products that are being made obsolete with a 3-month Last-Time-Buy (LTB) window – effectively 3 month’s notice before a product is made obsolete.

If stock still remains after those three months, the remaining product may still be available for sale for a little while longer (depending on the volume left and the reason for obsolescence).

There are some instances where a product may be given a shorter LTB window – or may have no LTB at all. This will usually be because a product has not sold for a very long time, and an LTB opportunity is unnecessary. However, there may be occasions where no LTB is given due to exceptional circumstances. If you require clarification on a LTB, please use the Contact form to talk to our Customer Services Team.

Notifications

We will send an Obsolescence Notification to all authorised distributors and those on the PCN email list every 3 months.

However, you can view all our product changes and obsolescences by visiting our dedicated PCN (Product Change Notification) page.

If you have any questions about this process or want to be added to the PCN email list, please let us know.

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